Policy/ নীতি/ नीति

Refund Policy

Cancellation & Refund:

How to request refund?

For refund, you have to send mail to hmai2012@gmail.com & support@goldenjubileehmai.in from your registeded mail id with Invoice No, Order No, Date of Purchase, Delegation Type, Your Name, Cause of cancellation.

Your refund amount will be calculated as per email received date at our end. We will process it accordingly and amount will returned to your original payment method within 7-14 bank working days.

All purchases of virtual products on https://goldenjubileehmai.in/ are delivered digitally—no physical shipping or handling fees apply. Upon successful payment, customers receive an immediate download link or access instructions via email or onsite account. There are no shipping costs, and items can be re-downloaded a limited number of times. Technical support is available for any delivery issues, and the policy clarifies how to handle failed deliveries or expired links.

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Shipping Policy

1. Delivery Method & No Shipping Charges

• Digital Delivery Only: All products (e.g., registration invoice, unique pass, PDFs, certificates) are delivered electronically. No physical shipping or courier services are involved.
• Zero Shipping Fees: Since items are virtual, no shipping, handling, or postage fees are charged.

2. Delivery Timeframe

• Instant Access: Immediately after payment confirmation, a download link contain invoice are presented on the confirmation page and final unique registration number (gate pass number) will be emailed to the email address provided during purchase.

3. How to Access Your Virtual Product

1. Payment Confirmation Page: Upon checkout completion, click the “Download Invoice” button on the confirmation screen.
2. Email Link: Check your inbox (and spam folder) for a confirmation email containing a unique registration number, which will be you entry pass.

4. Technical Support & Failed Deliveries

• Support Contact: If you encounter any issues downloading or accessing your purchase, contact our support team at support@goldenjubileehmai.in within 7 days of purchase.

6. Changes to This Policy

We may update this Shipping Policy to reflect changes in platform capabilities or legal requirements. The “Last Updated” date at the top will indicate the effective revision.

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Last Updated: May 19, 2025

This Privacy Policy applies to all visitors and registrants of the Site, including those submitting abstracts, registering for events (free or paid), contacting organizers, and browsing program or venue information. Personal data such as name, contact details, professional affiliation, payment information, and any academic abstracts you supply are processed only for the purposes of event administration, communication, and, where consented, promotional outreach. We also use cookies and similar technologies to enhance your browsing experience; you may opt-out or manage your preferences at any time. We implement “reasonable security practices and procedures” as prescribed under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 to safeguard your data and provide you with the disclosures required by Article 13 of the EU GDPR when we process the personal data of EU residents.

Privacy Policy

1. Controller and Scope

1.1. Data Controller
The Homoeopathic Medical Association of India (HMAI), through its Golden Jubilee website (https://goldenjubileehmai.in/), is the “body corporate” responsible for collecting and managing your personal and sensitive personal data as defined under Section 43A of the IT Act 2000 .

1.2. Applicability
This Policy applies to:

• Visitors browsing event details, programme schedules, or venue information.
• Individuals submitting abstracts or registering for sessions (including payment processing).
• Users contacting organizers via our “Contact” form.
• Any downstream processing by service providers acting on our behalf.

2. Information We Collect

2.1. Personal Data

• Identity & Contact Information: Name, email address, postal address, telephone number, organizational affiliation.
• Academic Data: Submission abstracts, paper titles, co-author information.
• Transactional Data: Payment details (collected via HDFC Smart Gateway), transaction IDs, billing address.

2.2. Sensitive Personal Data
Under the IT Rules 2011, we treat certain academic credentials or health-related disclosures in abstracts as “sensitive personal data or information” (SPDI) and obtain explicit consent prior to collection.

2.3. Technical & Usage Data

• Cookies & Similar Technologies: Browser type, IP address, pages visited, time stamps, analytics data.
• Log Files & Device Identifiers: Standard server logs and device identifiers for security monitoring.

3. Legal Basis and Purpose of Processing

3.1. Contractual Necessity & Consent
We process your data to:

• Fulfill registration and payment services (contractual necessity).
• Communicate programme updates, tickets, certificates (contractual necessity).
• Obtain your consent for marketing newsletters or post-event surveys (GDPR Art. 6(1)(a)).

3.2. Legitimate Interests
We may process aggregate, anonymized analytics for improving the Site’s performance and for security purposes (IT Act § 43A compliance).

4. Cookies and Tracking Technologies

4.1. What Are Cookies?
Cookies are small text files placed on your device to store site preferences, session identifiers, and aggregate usage data.

4.2. How We Use Cookies

• Essential Cookies: To enable secure login, session continuity, and payment workflows.
• Performance & Analytics Cookies: To measure Site traffic, user behaviors, and optimize content.
• Functional Cookies: To remember your language or display preferences.

4.3. Your Choices
You may manage or block cookies through your browser settings. Blocking certain cookies may impair Site functionality.

5. Data Sharing and Disclosure

5.1. Service Providers
We share your data with:

• Payment Gateway (HDFC Smart Gateway): For transaction processing.
• Hosting & Analytics Providers: For Site maintenance and performance monitoring.

All vendors contractually agree to implement “reasonable security practices and procedures” as per IT Rules, 2011.

5.2. Legal Obligations
We may disclose your information to comply with legal obligations, defend legal claims, or respond to lawful requests by public authorities (e.g., police, courts).

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined here, unless a longer retention period is required by law or for legitimate organizational purposes. Thereafter, we securely delete or anonymize your data.

7. Security Measures

We maintain a documented information security program with managerial, technical, operational, and physical controls commensurate with the sensitivity of the data, in line with ISO/IEC 27001 principles. Regular audits and vulnerability assessments are performed at least annually.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access & Portability: Obtain copies of your data in a machine-readable format (GDPR Art. 15–20).
• Rectification & Erasure: Correct incomplete or inaccurate data, or request deletion (“right to be forgotten”) where no longer necessary (GDPR Art. 16–17).
• Restriction & Objection: Limit or object to processing under certain grounds (GDPR Art. 18–21).
• Withdraw Consent: At any time, without affecting prior processing based on consent (GDPR Art. 7(3)).
• Complaint: Lodge a complaint with a supervisory authority (e.g., MeitY in India; EU Data Protection Authority).

9. International Transfers

If we transfer personal data outside India or the EU, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses, Binding Corporate Rules) to maintain equivalent protection.

10. Changes to This Policy

We may update this Policy to reflect changes in practices, regulations, or Site features. The “Last Updated” date at the top will indicate when changes take effect.

11. Contact Us

For questions, data access requests, or to withdraw consent, please contact:
HMAI WB STATE BRANCH
Email: support@goldenjubileehmai.in
Address: HMAI BHAWAN, RA -384, Salt Lake Bypass, Nabapally, Sector IV, Bidhannagar, Kolkata, West Bengal, 700105.

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Last Updated: May 19, 2025
Effective Date: May 20, 2025